Privacy Policy – BoardLore

1. Introduction

At BoardLore, we are dedicated to protecting the privacy and personal information of our customers, players, and visitors. This Privacy Policy explains how we collect, store, use, and safeguard your data when you engage with our board game services, whether in-store, at events, or through our digital platforms. By participating in our activities, purchasing products, or interacting with us, you agree to the terms described in this policy.

2. Information We Collect

To provide a quality experience, we may collect different types of information:

• Personal Identification Data: Name, email address, phone number, billing address, and shipping address when you purchase products, register for events, or sign up for newsletters.
• Payment Data: Information necessary to process payments for purchases, tournaments, or membership fees. Payment details are processed securely by authorized payment providers.
• Event and Membership Data: Information you provide when registering for board game tournaments, leagues, club memberships, or workshops.
• Gameplay and Participation Records: Scores, rankings, achievements, and participation history in events and competitions.
• Technical and Device Data: IP address, device type, operating system, and usage statistics when using our online platforms or booking systems.
• Communication Data: Feedback, questions, and messages you send to our team, as well as responses to surveys or contests.

3. How We Use Your Information

We process your data to:

• Provide and improve our board game products, services, and experiences.
• Manage purchases, reservations, and event participation.
• Process payments and issue invoices or receipts.
• Organize tournaments, competitions, and game nights.
• Communicate with you about updates, offers, or upcoming events.
• Personalize recommendations for games, products, or events based on your preferences.
• Ensure the safety and fairness of events and tournaments.
• Fulfill legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following situations:

• Service Providers: Third-party vendors for payment processing, logistics, event hosting, and data storage. These providers may use your data only to perform services for us.
• Event Partnerships: For joint events or competitions, your name, ranking, or team affiliation may be shared with other participants or displayed on leaderboards.
• Legal Requirements: Disclosures required to comply with laws, court orders, or regulations.
• Business Transactions: If our business merges or transfers ownership, customer data may be included as part of the assets, subject to the same protections.

5. Data Retention

We store your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data that is no longer needed is securely deleted or anonymized.

6. Cookies and Tracking Technologies

When you use our website or booking systems, we may use cookies and tracking technologies to remember your preferences, improve navigation, and analyze site usage. You may disable cookies in your browser settings, but some features may not function properly.

7. Security of Your Information

We use physical, technical, and administrative measures to protect your data from unauthorized access, alteration, or disclosure. This includes secure payment gateways, encrypted data storage, and restricted access to sensitive information. While we take significant precautions, no system can guarantee complete security.

8. Children’s Privacy

Some of our services and events are designed for family participation. We do not knowingly collect personal data from children without parental consent. If a parent or guardian believes their child has provided information without permission, they may contact us to request deletion.

9. Your Rights

Depending on your location, you may have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, where applicable.
• Object to certain uses of your data, including marketing communications.
• Withdraw consent to processing, where applicable.

To exercise these rights, you will need to verify your identity before we process your request.

10. International Data Transfers

If your information is transferred outside your country of residence, we ensure it is protected in accordance with applicable data protection laws and handled with appropriate safeguards.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be effective upon posting. Continued participation in our services after updates means you accept the revised policy.

12. Contact Information

BoardLore
Manukau Road, Royal Oak, Auckland 1023, New Zealand
Email: [email protected]
Phone: +64211596898

This Privacy Policy ensures that your personal information is handled with respect, transparency, and care, allowing you to enjoy board games and related events with confidence.