Refund Policy – BoardLore

At BoardLore, we strive to offer engaging, high-quality board games that bring people together for fun, strategy, and creativity. While we take great care to ensure every product meets our standards, we understand that there may be times when a purchase does not meet your expectations. This Refund Policy explains the terms and conditions under which refunds may be requested and processed.

By purchasing any product from BoardLore, you agree to follow the guidelines set forth in this policy.

1. Refund Request Period

All refund requests must be made within 14 calendar days from the date of purchase. Requests submitted beyond this period will typically not be accepted unless there are exceptional circumstances, such as a defective or missing component that cannot be replaced.

2. Conditions for Refund Eligibility

• The board game must be returned in its original condition, including packaging, manuals, and all components.
• For unopened products, the shrink wrap and seals must be intact.
• For opened products, a refund may be granted only if the game is defective or missing key parts that prevent play.
• The request must be made within the 14-day window.
• Proof of purchase (such as receipts or transaction confirmations) must be provided.

3. Non-Refundable Products

• Board games that have been used extensively and are no longer in their original condition.
• Clearance, final sale, or promotional items marked as non-returnable.
• Customized or special-order games designed to a customer’s specific request.
• Damages caused by improper use, neglect, or modifications by the customer.
• Replacement parts or single components sold separately.

4. Defective or Missing Components

We understand that missing or defective pieces can impact your enjoyment of a game. If this occurs:

• Contact our customer support team promptly with details of the issue.
• We will first attempt to replace the missing or defective components at no cost.
• If a replacement is not possible, a refund may be issued in accordance with this policy.
• Proof, such as photographs of the defective part or packaging, may be required before processing a refund or replacement.

5. Gifts and Gift Purchases

Refunds for gifts can be issued to the original purchaser within 14 days of purchase if eligibility criteria are met. If you received a game as a gift and wish to return it, we can offer an exchange or store credit instead of a direct refund, provided the product is in resalable condition.

6. Damaged Products During Shipping

• Contact us immediately with photos of the damage and the packaging.
• We will arrange for a replacement or a full refund once the claim is reviewed.
• Damaged products must be reported within 7 days of delivery to qualify for a refund or replacement.

7. Refund Processing

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7–10 business days to your original payment method.
• Depending on your payment provider, it may take additional time for funds to appear in your account.

8. Exchanges

If you wish to exchange your board game for another title, we may allow this under the same conditions as a standard return, provided it is within the 14-day window and the product is in original condition. Price differences for exchanged items will be handled as additional payment or partial refund.

9. Accidental Purchases

• Contact us within 14 days of purchase.
• The game must be unopened and in resalable condition.
• Once returned and inspected, a refund or exchange will be processed according to this policy.

10. Abuse of Refund Policy

• The return history shows excessive or repeated refund requests without valid reasons.
• Products are returned in unsellable condition without clear evidence of defects.
• There is suspected abuse, fraud, or misuse of this policy.

11. Legal Compliance

This Refund Policy complies with applicable consumer protection laws. Customers in certain jurisdictions may have additional statutory rights, which will be honored fully in accordance with the law.

12. Contact Information

For any refund-related questions, concerns, or return requests, please contact our customer service team. We are committed to resolving issues fairly and efficiently to ensure your gaming experience remains positive.